Terms of service

By creating an account, signing in, or using Bonga Sauti, you agree to these terms and to the Privacy policy. If you use the studio for an organisation, you confirm that you can bind that organisation, and “you” includes it.

If you do not agree, do not create an account and do not upload a voice sample.

Bonga Sauti lets you:

• create an English voice profile from a short recording you have permission to use;
• turn text into speech, using that profile for English and a built-in Kenyan voice for Kiswahili;
• download the MP3 and keep earlier generations on your account;
• buy one-time credit packs when the free balance runs out.

Our services create the speech. English follows the recording saved with your profile. Kiswahili does not clone your recording. The result can differ from a human performance. It can mispronounce names, pause in the wrong place, or fail on unclear text. You are responsible for listening before you publish.

We may change, suspend, or withdraw a feature, including a language or a voice, when we need to for security, cost, or quality. If a change removes credits you have already paid for and we cannot provide an equivalent, section 6 explains what we will do.

You must be at least 18 years old, or the age of legal majority where you live. The onboarding screen asks you to confirm this. You must give a working email address that you control. One person may not keep an account mainly to evade a suspension.

You can register with an email and a password of at least 10 characters, or with Google. You are responsible for activity under your account and for keeping the password private. Tell us at support@bongasauti.co.ke if you believe someone else is using the account.

You stay signed in for up to seven days. Signing in again starts that period over. We may refuse registration, or ask you to choose a new password, if we reasonably believe the account is being misused.

You may ask us to close the account by emailing us from the address on the account. Closing an account does not by itself refund unused paid credits. Section 6 covers payments.

A new account receives 100 credits once. Generating speech spends one credit for each character of text you submit. If creating the audio fails, those credits are returned to your balance. Credits have no cash value and cannot be transferred to another account.

When the balance is zero, generation stops until you buy a pack. Free credits and paid credits are used from the same balance. We do not currently expire unused credits while the account remains open. If we introduce an expiry, we will tell you in the product before it applies to credits you already hold.

Paid plans are one-time credit packs, not a subscription. You are charged once for the pack you select. Prices are shown in US dollars on the site and collected in Kenyan shillings through Paystack, at the shilling amount shown before you pay. The current packs are:

• Starter, USD 5, 500 credits, charged as KSh 650;
• Studio, USD 20, 2,400 credits, charged as KSh 2,600;
• Broadcast, USD 60, 8,400 credits, charged as KSh 7,800.

We may change prices for future purchases. A change does not alter a pack you have already paid for. Paystack’s checkout is a separate service. Their payment terms apply to the payment method you choose. We do not receive your full card number.

Credits are added after Paystack confirms the payment. If you are charged and the credits do not appear, email us with the time of payment and we will add the credits or help you obtain a refund of that charge. If a generation fails, we refund the credits, not the money, because the pack was delivered.

Except where the Consumer Protection Act or another Kenyan law gives you a right that we cannot exclude, credit packs are not returnable once the credits have been added to your account. Nothing in these terms limits a statutory right.

You may create a voice profile only from a voice that is yours, or from a voice whose speaker has given you clear permission to clone it and to generate new speech in it. Permission must cover the use you actually make of the audio. A sample taken from a public video, a phone call, or a client recording is not enough unless the speaker agreed to cloning.

Before a sample is accepted, the studio asks you to confirm that permission. That confirmation is stored with the profile. You must not tick it if it is untrue.

You must not use Bonga Sauti to:

• impersonate a real person, or present generated audio as something that person actually said, without their permission;
• commit fraud, extortion, defamation, or any scam;
• harass, threaten, or sexually exploit anyone;
• create audio involving a minor in a sexual or exploitative way;
• mislead listeners about an election, an emergency, or a person’s identity where the audio is likely to be believed;
• infringe copyright, privacy, or another person’s rights in the script or the recording.

Where a platform, broadcaster, or law requires AI-generated audio to be labelled, you must apply that label before you publish. We may remove a voice profile, delete generated audio, or suspend the account if we reasonably believe a sample or a script breaks this section. We do not have to give prior notice where delay would let the misuse continue.

You keep your rights in the recordings, scripts, and other material you submit, and in the audio we generate for you from that material. Generated audio is for you. It is not exclusive: the same words sent by someone else, with a different or built-in voice, can sound different and still belong to them.

You give us permission to keep and use that material only so we can run Bonga Sauti for you: to remember the recording, create the speech, keep the audio on your account, and look into a report that a voice was used without permission. That permission ends when the material is removed, except for copies we must keep for a legal claim or a payment record.

You confirm that you have the rights you need to grant that licence. You will not upload a recording or a script that you are not allowed to use.

The Bonga Sauti name, logo, website, and the rest of our services are ours or are licensed to us. These terms do not give you any right in them except the right to use the studio while your account is in good standing. You may not copy the service, resell access to it, or present it as your own product, unless we agree in writing.

The Kiswahili voice is a built-in voice we provide. You may use the speech it produces under these terms. You may not lift that voice out and reuse it apart from Bonga Sauti.

You may not try to break into the studio, skip credits or sign-in, overload our services, or open another customer’s audio. You may not use scripts or other tools to create accounts or generate speech outside the product itself. If you want to tell us about a security concern, write to support@bongasauti.co.ke before you test anything on the live studio.

The studio is provided as available. Creating speech can fail, part of our services can be unavailable, and a payment confirmation can be delayed. We will try to restore the studio and to return credits when a generation fails. We do not promise uninterrupted access or that a particular voice will remain available forever.

To the extent Kenyan law allows, the studio and generated audio are provided without warranties of merchantability, fitness for a particular purpose, or non-infringement, except for warranties that cannot legally be excluded.

Do not rely on generated speech for a medical, legal, financial, or emergency decision. Do not use it as a substitute for a person’s own statement where a listener needs to know who actually spoke.

Nothing in these terms excludes liability for death or personal injury caused by negligence, for fraud, or for any other liability that Kenyan law does not allow us to exclude or limit.

Subject to that, we are not liable for lost profits, lost goodwill, or indirect or consequential loss arising from the studio or from audio you publish. Our total liability arising out of the service in any twelve-month period is limited to the amount you paid us for credit packs in that period. If you have not paid us, that cap is zero, and your remedy is to stop using the service.

You will cover us against claims, losses, and reasonable legal costs brought by a third party because you uploaded a voice or a script you did not have rights to, or because you published generated audio in breach of section 7. This does not apply to the extent the claim is caused by our own breach of these terms.

You may stop using Bonga Sauti at any time and may ask us to close the account. We may suspend or close an account if you break these terms, if we must do so to comply with law, or if we discontinue the service. Where we discontinue the service and you still hold paid credits we cannot honour, we will refund the unused paid portion or provide an equivalent, and we will email the address on the account.

These terms are governed by the laws of Kenya. The courts of Kenya have exclusive jurisdiction, except that you may also take a data-protection complaint to the Office of the Data Protection Commissioner, and you keep any mandatory consumer forum that Kenyan law gives you.

If a court holds one part of these terms unenforceable, the rest continues. Our failure to enforce a right once is not a waiver of that right.

We may update these terms. The date at the top of this page will change. If a change materially reduces what a paid credit pack includes, we will tell you by email or in the product before the change applies to credits you already bought. Continuing to use the studio after the new terms are posted means you accept them. If you do not accept them, stop using the studio and ask us to close the account.

Questions about these terms: support@bongasauti.co.ke.